Collections Analyst

Introduction to Demandbase:

Demandbase is the only pipeline AI platform that empowers GTM teams to automate growth at scale. With a unified view of data, insights, actions, and outcomes, B2B enterprises can seamlessly align and execute their account-based GTM strategies with confidence. Thousands of businesses trust Demandbase to maximize revenue, minimize waste, and consolidate their data and tech stacks – all in one platform.

As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have also continuously been recognized as One of The Best Places To Work in the San Francisco Bay Area by Fortune, and One of The 60 Best Companies To Sell For by Selling Power. Our offices are located in San Francisco, New York, Austin, Seattle, India, and the United Kingdom.

About the Role

As a Collections Analyst, you will play a key role in supporting Demandbase’s revenue operations by driving timely cash collections, reducing Days Sales Outstanding (DSO), and strengthening customer relationships. Reporting into the Finance organization, you will work closely with an existing Collections Analyst and partner cross-functionally with Sales, Customer Account Managers, Accounting, and Operations teams to resolve billing and payment issues efficiently.

This role requires strong analytical skills, attention to detail, and the ability to communicate effectively with both internal stakeholders and customers. You will help improve collection processes, manage high-volume data, and contribute to operational excellence across the Quote-to-Cash (QTC) lifecycle.

Responsibilities

Collections & Cash Application Execution

• Partner with the current Collections Analyst to manage day-to-day collections activities and establish strong working relationships with customers, internal teams, agencies, and advertisers.

• Research, analyze root causes, and resolve past-due balances in a timely manner through consistent and professional customer communication.

• Perform daily cash application activities and resolve payment discrepancies, short pays, and unapplied cash items.

• Assist in reducing DSO and minimizing bad debt exposure while maintaining a strong focus on revenue protection and customer experience.

• Manage large volumes of billing and collections data with a solid understanding of end-to-end billing, collections, and month-end close processes.

Cross-Functional Collaboration & Reconciliation

• Work closely with Customer Account Managers to resolve payment issues and support ongoing, positive customer relationships.

• Partner with the Senior GL Accountant to resolve open cash items and support accurate month-end cash reconciliation.

• Collaborate with Sales, Sales Operations, Ad Operations, Engineering, and Finance to improve transparency and drive operational excellence across the QTC process.

• Coordinate with internal teams to resolve complex collections issues efficiently and ensure alignment on customer account status.

Reporting, Process Improvement & Operational Excellence

• Execute against clearly defined KPIs by managing and analyzing reporting related to cash collections, trends, and anticipated risks.

• Provide insights and recommendations to improve collections workflows, tools, and processes to enhance efficiency and customer satisfaction.

• Identify opportunities to strengthen controls, data accuracy, and process consistency within billing and collections operations.

• Support ongoing process enhancements that improve scalability and effectiveness as the business grows.

Qualifications

• 3+ years of experience in Collections, Accounts Receivable, Finance Operations, or a related role, preferably in a SaaS or technology environment.

• Strong understanding of billing, collections, cash application, and month-end close processes.

• Hands-on experience or strong working knowledge of NetSuite and Salesforce (SFDC).

• Proven ability to analyze data, identify root causes, and resolve discrepancies in a fast-paced environment.

• Excellent written and verbal communication skills, with the ability to engage professionally with customers and internal stakeholders.

• Strong organizational and time-management skills, with the ability to manage multiple priorities and large data sets.

• Collaborative, proactive, and detail-oriented, with a continuous improvement mindset.

• Bachelor’s degree in Finance, Accounting, Business, or a related field, or equivalent practical experience.

Benefits

Our benefits include Group Medical, Personal Accident, and Term Life Insurance for comprehensive protection. Preventive healthcare covers dental, vision, and OPD needs, complemented by strong mental health support. We also provide a fitness benefit, car lease policy, and gratuity for long-term financial well-being.

Our Commitment to Diversity, Equity, and Inclusion at Demandbase

At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.

We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!

We acknowledge that true diversity and inclusion requires ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.

Unsolicited Submissions

At Demandbase, we value thoughtful partnerships and direct connections with candidates. We’re not accepting unsolicited resumes or outreach from third-party recruiting agencies. Any unsolicited submissions will not be reviewed, and no fees will be paid.