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Restaurant365

Customer Success Manager

Restaurant365 Mexico (Remote) 11 days ago
support
As a Customer Success Manager, you will play a key role in helping our SMB customers successfully adopt and realize value from the Restaurant365 platform. Working within a scaled and pooled Customer Success model, you’ll deliver impactful customer experiences through both digital programs and personalized engagement.
 
This is an entry-level role, ideal for someone early in their Customer Success career who is passionate about helping customers achieve measurable outcomes and grow their businesses through technology.

How you'll add value:

  • Guide SMB customers through the adoption and onboarding process, ensuring they understand how to use Restaurant365 to achieve their goals.
  • Conduct group training sessions, webinars, and virtual workshops to help customers quickly become proficient with the platform.
  • Meet directly with customers in 1:1 video conferences (Zoom or similar) to conduct account reviews, share utilization insights, and provide actionable recommendations to improve ROI and overall adoption of R365.
  • Use customer data and engagement metrics to identify at-risk accounts or untapped opportunities for adoption improvement.
  • Partner with Customer Success Managers and internal teams (Support, Product, Marketing) to deliver consistent, high-quality customer experiences.
  • Manage multiple customer interactions efficiently through digital channels such as email, chat, and video.
  • Track and report on customer health and adoption metrics to measure success and identify opportunities for improvement.
  • Serve as a trusted advisor by providing best practices and guidance that align with customer needs and business outcomes.
  • Other duties as assigned.

    • What you'll need to be successful in this role:

  • 2+ years of B2B customer-facing experience in Customer Success, Onboarding, Account Management, Professional Services or Training — ideally within a SaaS or technology company.
  • Excellent communication, presentation, and interpersonal skills with a strong customer-first mindset.
  • Confident conducting virtual meetings and presenting to customers 1:1 or in small groups.
  • Strong organizational skills and ability to manage a high volume of accounts in a fast-paced environment.
  • Experience using CRM and engagement tools such as Salesforce, Gainsight, HubSpot, or Intercom is a plus.
  • Professional fluency in English required (verbal and written).
  • Based in Mexico.
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