Customer Support Supervisor
WHO WE ARE
Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.
What You’ll Do
As a Customer Support Supervisor, you will play a pivotal role in leading a high-performing support team dedicated to delivering exceptional service to Edmentum customers. You will drive innovation, foster a culture of continuous improvement, and ensure operational excellence through strategic planning and proactive leadership.
In this role you will:
- Lead, coach, and mentor a team of customer support professionals to achieve outstanding results.
- Manage workflow and escalations, resolving complex issues for large-scale customers.
- Analyze support data to optimize staffing and enhance customer satisfaction.
- Monitor performance metrics and customer feedback, driving improvements across the team.
- Champion process improvements and deliver ongoing training to support team growth.
- Oversee documentation and reporting to ensure operational transparency.
- Collaborate with cross-functional teams and contribute to strategic initiatives.
Who You Are
- You have a bachelor’s degree or equivalent experience.
- You have 2+ years of customer service experience with direct customer contact.
- You are proficient in Microsoft Office and Salesforce CRM.
- You are skilled at interpreting policies, technical documentation, and reports.
- You are an effective communicator, both verbally and in writing.
- You are a leader who sets high standards and motivates others.
- You are customer-focused and committed to delivering exceptional service.
- You are highly organized and excel at planning and prioritizing.
- You are adaptable and thrive in dynamic environments.
- You are efficient in managing time and resources.
- You are willing to take on evolving responsibilities based on business needs.
Application Deadline - January 9, 2026
At Edmentum, we are committed to pay transparency. The salary range provided reflects market research, the responsibilities of the role, and alignment with our compensation principles. Actual compensation will be determined based on multiple factors, including, but not limited to, relevant experience and skill sets. All compensation decisions are individualized and based on the specific circumstances of each candidate.
We also offer a comprehensive benefits package to support your overall well-being and work-life balance. This includes medical, dental, and vision insurance with various plan options, a 401(k) retirement plan with company matching, and a flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December. Additionally, we provide resources to promote wellness, ensuring you have the support you need both professionally and personally. Our goal is to provide a benefits package that helps you thrive in all aspects of life.
Edmentum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, sex, age, disability, status as a disabled, recently separated, Armed Forces service medal or other protected veteran (“covered veteran”), marital status, status regarding public assistance, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
We are dedicated to meeting the needs of individuals with disabilities and to creating an environment that supports our employees' physical and mental health. If you are a qualified individual with a disability or a covered veteran and need a reasonable accommodation to complete any part of the application process, please contact recruiting@edmentum.com.
As part of our hiring process, we may use AI-powered tools to support our HR team in reviewing, screening, and managing applications. These tools aim to improve efficiency, consistency, and fairness, but final decisions are made by our people. Applicants' personal information (e.g., resume, cover letter, qualifications, and application responses) may be processed by third-party AI tools for tasks like resume parsing, skills matching, candidate ranking, and interview scheduling.
Edmentum’s notice regarding the collection of personal information from interested candidates is available here