Product Manager - Retail Operations

About Panoptyc

At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security.

About the Role

We're seeking a customer-obsessed Product Manager to drive a new go to market opportunity in retail. You'll transform customer requirements and insights into actionable plans with our LP, Growth and Product teams.

Key Responsibilities

• Customer Obsession & Pilot Execution:
  Conduct customer research, client calls, and interviews to uncover operational pain points, transform insights into product requirements, and launch new pilot programs with retail partners to validate solutions in real-world environments (coordinating teams to accomplish installations, data integrations, and pilot operations)

• Zero-to-One Operations & Revenue Enablement:
  Deliver and coordinate the operational capacity required to convert pilots into scaled deployments, expand customer usage, and drive revenue from zero to one. Orchestrate AI systems, software development, and human-in-the-loop operations to ensure reliable delivery of our product and services with a focus on customer delight.

• Stakeholder Management:
  Master stakeholder relationships across retail operations, loss prevention, store management, and corporate leadership while aligning business and technology teams

• Partnering with Technology Teams:
  Write speclets, PRDs, and personas, and collaborate closely with Product Owners and engineering teams delivering new capabilities through 2-week sprints

• Product Strategy:
  Define product vision and roadmap, refine customer personas, identify market opportunities, and translate learnings from pilots into scalable product and operational strategies

• Team Leadership:
  Lead and create momentum across Sales, Operations, Customer Success, Support, and Product teams to ensure smooth rollouts, operational excellence, and long-term customer success
  

Required Qualifications

• 5+ years Product Management experience (3+ years B2B/enterprise)

• Proven track record launching and scaling successful products

• Experience leading Product Designers and partnering with engineering

• Strong agile/scrum and sprint-based delivery experience

• Excellent stakeholder management across organizational levels

• Exceptional communication skills with ability to influence without authority

• Technical acumen to discuss concepts with engineering teams

• Demonstrated customer obsession and analytical skills
  

Nice to Have

• 3+ years experience designing and refining workflows for human backoffice teams

• Retail industry experience, particularly operations or store management

• Background with Loss Prevention teams and retail security

• Knowledge of retail systems (POS, inventory management)

• Experience with video analytics or AI-powered retail solutions

• Proficient using AI tools for visualizing ideas, prototyping and refining product specifications

• Experience with Computer Vision based solutions

Culture & Expectations

• EOS - We live EOS and expect our team members to as well

• Core Values

  • Hungry -We are ambitious and proactive, consistently seeking opportunities to grow and improve.

  • Opinionated - We are committed to discovering the truth, sharing our perspectives, and fostering open communication.

  • Urgency - We move with urgency, executing quickly and efficiently while continuously iterating to improve our solutions.

  • Systematic (Analytical) - We approach challenges thoughtfully, utilizing data and resources to maximize value for the company.

  • Empowered (Ownership) - We take ownership, prioritizing the business's success, leveraging resources effectively, and stepping up when necessary.

  • Quality -We deliver exceptional quality in everything we do, taking pride in our craft and exceeding expectations.
    

  Job Details:

  • Full-time status (40 hours per week)

  • Able to work during U.S. Eastern Time zone

  • Location: Remote