Support Engineer with Mandarin (mandatory)

We are seeking a highly motivated and customer-focused Support Engineer to work directly with our support team. In this role, you will help to resolve technical issues, assist users with product-related problems, and ensure a smooth and positive experience. You will collaborate with cross-functional teams, including engineering and business, to resolve issues and improve product functionality.

Responsibilities

• Provide first-line support to customers in the APAC region
• Troubleshoot and resolve issues by working with the DevOps and Engineering teams
• Help users with basic maintenance and issue resolution
• Spot service issues and quality gaps across different blockchains
• Clarify quality expectations from the Dev and Product teams
• Use data to suggest improvements and support overall service quality

Requirements

• Minimum of 2 years of experience as Support Engineer
• Fully remote, based in Asia, cover Asia time zone and flexible with work arrangements
• Fluent in both English and Mandarin
• Linux experience
• AWS experience
• Knowledge and experience with blockchain and crypto technology
• Good understanding of crypto industry in APAC region is a plus
• Excellent presentation skills, ability to simplify technical data into crystal clear ideas
• Creative and entrepreneurial person with excellent teamwork skills and startup attitude