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Technical Support Engineer | Remote
About Us
Vast.ai’s cloud powers AI projects and businesses all over the world. We are democratizing and decentralizing AI computing—reshaping our future for the benefit of humanity.
We value curiosity, ownership, and continuous learning. You’ll have the opportunity to dive into state-of-the-art AI systems while collaborating with a globally distributed team. We encourage and support growth into specialized or leadership tracks as our startup continues to scale.
About the Role
We're looking for a Remote Technical Support Engineer to provide critical assistance to our clients and hosts. You’ll be the first line of defense for customers running AI workloads, diagnosing infrastructure issues, and driving product improvements. This is a full time, salaried, remote position that requires daily coverage to ensure our customers receive timely and effective support. The support that you provide will often be highly technical in nature and will require SysOps expertise.
- This is a full-time, remote position. The role requires coverage during Vietnam business hours Monday through Friday.
Vast.ai users or hosts strongly preferred.
Key Responsibilities
- Provide technical support to customers and hosts via email, chat, and phone
- Troubleshoot and resolve issues related to our GPU rental platform
- Maintain and update support documentation
You Are
- A self-starter comfortable working in a fast-paced, dynamic environment
- Adaptable and willing to work flexible hours, including weekends
- Detail-oriented with strong organizational skills
- Passionate about AI and its potential to transform industries
To be successful as a Support Engineer, you should have a strong understanding of Linux, Docker, running GPU workloads and system administration. Much of our support involves troubleshooting GPU-related issues, Docker containers, performance tuning, and assisting with AI frameworks such as TensorFlow or PyTorch.
Must-haves
- Linux SysOps and/or DevOps experience
- Proficiency with Docker
- Strong English written/verbal communication
- Experience with technical customer support
- Customer-oriented mindset with a passion for delivering exceptional service
Nice-to-haves
- Familiarity with VMs
- Proficiency with GPU drivers (NVIDIA CUDA)
- Prior experience in cloud-native support roles
- Hands-on with AI frameworks (TensorFlow, PyTorch)
- Knowledge of Vast.ai platform (preferred)
Benefits
- Competitive salary
- 100% salary during probation period
- 13th-month salary (Tet bonus)
- Annual leave as per regulations
- Social, Health, and Unemployment Insurance
- Reimbursement for approved work expenses
- Fast growing, ambitious startup environment